17jli Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how 17jli ("17jli", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals who visit and use the 17jli online gaming platform at 17jli.com ("Platform"). It applies to all registered players, prospective players who browse the Platform without registering, and anyone who interacts with our customer support team.

By using the 17jli Platform, registering an account, or providing any personal information to us, you confirm that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read alongside the 17jli Terms and Conditions, which also form part of your agreement with us. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

The personal information we collect depends on how you interact with the 17jli Platform. The main categories are described below.

We collect this information directly from you (during registration, KYC, and when you contact support), automatically (through cookies and technical logs as you use the Platform), and in limited cases from third-party service providers who assist us in verifying your identity or processing transactions.

17jli uses the personal information we collect for the following purposes:

• Account registration and management: To create and maintain your account, verify your identity, and enable you to access platform features.
• Transaction processing: To process PHP deposits and withdrawals, verify payment methods, and maintain an accurate record of your financial activity on the platform.
• Identity verification (KYC): To comply with our obligations to verify the identity and age of registered players, including the 21+ age requirement. We may use third-party services to assist with this.
• Customer support: To respond to your questions, complaints, and account requests through our support channels.
• Platform security and fraud prevention: To monitor accounts and transactions for unusual activity, prevent fraud, and protect the integrity of the platform.
• Responsible gaming: To track account activity and enforce limits or restrictions you have set, and to identify patterns that may indicate problem gambling behaviour.
• Promotions and bonuses: To determine eligibility for, and to administer, promotional offers available through the Promotions page.
• Platform improvement: To analyse how players use the platform in aggregate (not at an individual level) to improve features, performance, and the overall experience.
• Legal compliance: To fulfil obligations under applicable Philippine law, including data privacy, anti-money laundering, and gaming-related regulations.

We do not use your personal data for automated decision-making that has a material effect on your account without human review, except where required for fraud prevention or legal compliance purposes.

17jli processes your personal data on the following legal grounds, in accordance with applicable Philippine data privacy legislation:

• Contractual necessity: Processing required to perform our obligations to you under the Terms and Conditions — including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws — including age verification, KYC, and anti-money laundering obligations.
• Legitimate interests: Processing required for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
• Consent: For certain processing activities — such as receiving promotional communications — where we have obtained your specific consent. You may withdraw consent at any time by contacting our support team.

17jli does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service providers: We share data with trusted third-party providers who assist us in operating the platform — including payment processors, identity verification services, and IT infrastructure providers. These providers operate under strict confidentiality and data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to government agencies or regulatory bodies where required to do so by applicable Philippine law or in response to a lawful request. We will only provide what is specifically required and, where legally permitted, will inform you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or restructuring of 17jli, your personal data may be transferred to the successor entity. You will be notified of any such transfer and given the opportunity to exercise your data rights.

17jli uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a consistent and functional experience. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function — including keeping you logged in during a session and remembering your account preferences. These cannot be disabled.
• Performance cookies: Collect anonymised data about how pages are used to help us identify performance issues and improve the platform experience. These do not identify you personally.
• Functional cookies: Remember choices you have made on the platform — such as preferred language settings or your last visited section — to improve convenience on repeat visits.

Most web browsers allow you to control cookies through browser settings. Disabling certain cookies may affect the functionality of the 17jli platform — in particular, strictly necessary cookies are required for you to remain logged in and access account features.

17jli implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 17jli platform
• Encrypted storage for sensitive personal and financial information
• Access controls that restrict internal access to personal data on a strict need-to-know basis
• OTP verification for account actions that could affect your security or financial balance
• Ongoing monitoring for unusual account activity that may indicate a security breach or fraud

While we take reasonable steps to protect your data, no internet platform is entirely free from risk. You are also responsible for keeping your account credentials — particularly your password — secure and confidential. Do not share your login details with anyone, including people claiming to represent 17jli. We will never ask for your password.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Philippine law. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your active account and for a period thereafter as required by law or legitimate business need.
• Financial and transaction records: Retained in accordance with Philippine financial record-keeping obligations applicable to online gaming transactions.
• KYC documents: Retained for the legally required period following account closure or the last transaction, whichever is later.
• Support communications: Retained for a reasonable period following resolution of the relevant issue, and longer where the communication relates to a formal complaint or dispute.
• Technical and log data: Retained for shorter periods determined by operational need, typically up to 12 months, unless required for a longer period for fraud investigation or legal proceedings.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

As a data subject based in the Philippines, you have the following rights with respect to your personal data held by 17jli. To exercise any of these rights, contact our support team using the email address listed at the bottom of this page.

We aim to respond to all valid data rights requests within 30 days. In some cases — particularly for complex or multiple requests — we may need up to 60 days, in which case we will inform you of the extension and the reason for it. Some rights are subject to conditions and may not apply in all circumstances, particularly where processing is required for legal compliance.

The 17jli platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If you are a parent or guardian and believe that a minor has created an account or submitted personal information to 17jli, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data without undue delay.

17jli may update this Privacy Policy from time to time. Where changes are material — meaning they affect how we collect or use your personal data in a significant way — we will provide advance notice by email or through a notification displayed when you log in to your account.

For minor changes — such as clarifications or corrections that do not change the substance of how your data is processed — we will update the policy and note the revised date at the top of this page. Your continued use of the 17jli platform following any update constitutes your acceptance of the revised Policy.

We recommend bookmarking this page and reviewing it periodically, particularly if you are a regular player on the platform.

For questions about this Privacy Policy, to exercise any of your data rights, or to raise a concern about how 17jli handles your personal information, please contact our support team. Support is available 24 hours a day, seven days a week.

You can reach us by email at the address listed in the footer of this page: [email protected]. Please include your registered account name and a clear description of your request so we can handle it efficiently.

If you have submitted a request and are not satisfied with our response, or if you believe that your data rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines.